Main Program 

·     The WarrantyWare user interface was designed using Tab controls, so you can quickly move from one task to another. 

     With Tab controls, you can perform several tasks at virtually the same time.  For example, you can add a customer and/or subcontractor after starting a service request.

·     Extensive on-line Help system documents each function on each Tab.  Includes a "Getting Started" section designed to help you get WarrantyWare up and running quickly. 

Service Request Tab

·     Point and click access to home owner data, eliminating the need for excessive data entry.   

        Click the graphic to enlarge

·     Built in pre-defined selectable warranty issues covering the main construction areas from Concrete to Landscaping.  

    Click the graphic to enlarge

     If the issue you are looking for is not in the pre-defined list, you can type your own issue and then add it to the drop down list at any time.  Items in the list generally reflect issues that reoccur from job to job.  By placing them in the list, the need for data entry is minimized. 

·     Ability to generate work orders where there is no limit to the number of issues that can be assigned to a subcontractor, or to the number of subcontractors assigned to a job. Work orders can be printed or faxed*.  *Requires installed fax service

·      Built in access to calendar control.  Allows you to quickly assign date information.  

·      Warranty expiration signal.  

·      Service Requests can be printed, or faxed.

·      And More…    

Home Owners Tab

·     Record and track home owner information.

·     View service and contact histories.  

·      Warranty expiration signal.

Sub Contractor Tab

·     Record and track subcontractor information.

Report Generator Tab

Built in Reports include:

·     All Open Service Requests Report by Community and/or Subcontractor. (Includes Open Past # Days option) You decide the number of days.  Allows you to age open service requests by:  subcontractor and/or community; customer service representative and/or community.

·     Service Requests By Community, and/or Subcontractor Report  (See who's doing what and where)  Many builders give this report to the subcontractor in lieu of a work order.  It lists all the work that needs to be done in the selected community, by the selected subcontractor.   

·     View Service Requests By Date Report - This report can be by Community and/or Subcontractor. (See who's doing what, where, and when.)  

·     View all Service Requests where the subcontractor has not yet been notified of the warranty work.  

·     Plus many other reports.... Click here for more info   

Utilities Tab

·     Record lot information. (Using the Address, Lot Number, City, Community Name.)

·     Create and edit reoccurring warranty issues.

·     Access the Quick Stats function.  - With the click of a button you can see the total number of: current service requests, jobs still open, jobs open greater than 14 days, warranties that expire in the next 30 days.  You can also select a subcontractor and see the total number of: jobs(YTD), jobs still open(YTD), jobs open greater than 14 days for the selected subcontractor. 

   ·     And more... Click here to download a Word 2000 document that shows you how to create and retrieve service requests.  (The file is a Windows XP zip file named WarrantyWare.zip and is 706k in size.)     

     Note: For the purposes of documenting WarrantyWare features, the words subcontractor and customer service representative are synonymous as they are both setup through the Sub Contractors Tab and are tracked identically through the system.

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